NOTE
If you are using a mobile device to access the myLSU portal, you may need to rotate your phone to landscape mode to access the menu.
*Prior to March 31st this information is still relevant. Starting March 31st, all password management for LSU accounts will be done through the new IAM Portal. For a preview of the new password management process, click here.
The following article lists several frequently asked questions about myLSU accounts, with answers provided for each of them. Click [Back to Top] on each entry to return to this question list.
myLSU Portal: Register a First Time myLSU PasswordTo Register a First Time myLSU Password:
1. Click Forgot Password? on the myLSU login screen.
2. Enter your myLSU account (new LSU students/staff) OR your communityLSU E-mail (parent or guardian using myProxy).
3. Click Continue.
4. Enter your Last Name, your Birth Date, and then enter the Last 4 digits of your SSN or the Last 4 digits of your LSU ID.
- Note: communityLSU users will receive an email to set their password instead.
** IMPORTANT: You have ONLY 3 Chances to correctly enter your personal information (e.g. if your last name is spelled incorrectly).
If you cannot answer it correctly in 3 tries your account will be locked for 15 minutes. If you are still unable to answer it correctly you will need to visit the ITS Service Desk located in Frey 102 or LSU Library 141 with a Photo ID. **
** IMPORTANT: For international students without an SSN, please contact ISO (225-578-3191). **
For additional assistance with personal information, please contact the Admissions office.
- Undergraduate Admissions - (225) 578-1175
- Graduate Admissions - (225) 578-2311
5. Enter your New Password.
6. Reenter your New Password to verify.
7. When finished, click Change Password at the bottom.
NOTE: Please wait at least 30 minutes to two hours for activation of your myLSU account.
If you need further assistance, please contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu.
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myLSU: Reset a myLSU PasswordEvery 60 or 180 days, depending on the strength of your password, your MyLSU password will expire. This feature exists to ensure security in your account.
How Not to Reset your myLSU Password
There is a Microsoft login page you may see that looks similar to the screenshot below:
You cannot change your myLSU password on this page. Please make sure to go to my.lsu.edu and click the Forgot Password link instead!
How to Reset Your myLSU Password
1. You can reset your password by clicking the Forgot Password? link on the myLSU sign in screen, or by visiting my.lsu.edu and selecting Personal Preferences at the left, then Password Management.
- Note: Upon logging in successfully, if your password has expired or is about to expire, you will be taken directly to the Change Password page where you can set a new password. If this happens, you may skip to step 4.
2. On the next screen you will be asked to enter your myLSU Account (e.g. mtiger1) or communityLSU email address (if myProxy user). Click Continue when finished.
3. You will then be asked to enter your last name, date of birth, the last 4 digits of either your SSN or LSU ID Number (89#), and an answer to your password reset question. Press Continue once complete. (*Note: If you have not set a password reset question for your account, you will be prompted to do so).
4. You will then be asked to input a new password fitting the requirements above the input. Select Change Password to create new myLSU Account password.
- Note: If you were sent directly to this screen upon logging in, you will need to re-enter your current password in the first field before typing your new one.
- You will be asked to Enter new password, and Reenter new password.
- You are Required to have at least three of the following in your LSUMail Password:
- at least one upper case letter ( A-Z )
- at least one lower case letter ( a-z )
- at least one number ( 0-9 )
- at least one special character
- The Allowed Special Characters depends on the account.
- Special Characters for LSUMail: ( ` ~ @ # $ % & * ( ) - _ = + { } ; : ' , . / ? )
- Special Characters for MyLSU & All Other Accounts: ( ` ~ @ # $ % & * ( ) - _ = + { } ; : ' , . / ? and <SPACE> )
5. Once you have created a new password, you will be notified of your password change when you have submitted it. This change should take effect in 30 minutes* for LSU websites such as Moodle and myLSU.
- *Note: Please wait 2 hours before trying to log back into LSUMail, Teams, or other Microsoft services.
Troubleshooting
Clearing out your cookies and cache during the wait can often solve issues when signing in, as this ensures that there is no previously stored data for a site that might cause issues. You can get instructions on how to clear this data by visiting the article Web Browsers: How to Clear the Cache.
NOTE: Account Lockout Policy: After the third failed login attempt, the system initiates the policy. The user will be temporarily locked out of the account for 30 minutes. After this, the user can regain access to the system by signing in again.
Users who have set up security questions but are unable to answer them correctly MUST visit the Service Desk. The account owner MUST bring a photo ID to one of the Service Desk locations on campus for assistance with resetting the password. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.
LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Campuses should contact local Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.
If you need further assistance, please contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu.
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Setup a Password Reset Question
By default, if you forget your MyLSU Account password, you are required to come to the ITS Service Desk with a photo ID to have it reset. However, there is an option of setting up a Password Reset Question which will give you the ability to reset your MyLSU Account password online. This will prevent unnecessary trips to the Service Desk.
You will first need to select the Question and then type the Answer. It is critical that you type the Answer exactly the same when you return. (Periods, spaces and capital letters are all accepted.)
1. Log into the myLSU Portal.
2. Click Personal Preferences, then choose Password Reset Question.
3. Select I Accept, if prompted to select Password Reset Question.
4. Choose your Password Reset Question from the drop-down list, then type the answer in the box underneath it.
Password Reset Questions (Choose One):
What big secret do you know that you aren't supposed to know?
What is the first thing you wanted to be when you grew up?
What is the title of your favorite book?
What is your favorite boy or girl name?
What is your favorite cereal?
What is your favorite graffiti?
What is your favorite joke punch line?
What is your favorite line from your favorite author?
What is your favorite line from your favorite movie?
What is your favorite line from your favorite poem?
What is your favorite line from you favorite song?
What is your favorite line from your favorite TV show?
What is your favorite religious scripture passage?
What is your favorite restaurant?
What is your favorite subject?
What is your least favorite nickname?
What is your one goal in life that you cannot wait to do?
What location would you most like to visit?
What movie did you see on your first date with "you know who"?
What nickname did you give your high school teacher behind his/her back?
Where did you go on your most memorable date?
Who gave you your high school nickname?
Who is your favorite author?
What is your favorite cartoon character?
Who is your favorite musician?
Who is your favorite person?
Who is your favorite teacher?
Who is your favorite hero or heroine?
Who was the judge for your traffic court appearance?
With what famous person did you share an airplane ride?
With whom did you attend your first concert?
Starting March 31st, 2025, myLSU and departmental account password management will be done in the new Identity and Access Management (IAM) Portal.
Important: In order to use the Forgot Password reset option, you must have a secondary email address on your user profile in the IAM Portal. Please verify you have a secondary email utilizing the instructions below.
Existing Users (accounts that have been accessed prior to March 31, 2025):
- If your password has expired, and you have a secondary email in the IAM Portal, then you should use the Forgot Password link at the bottom of the IAM Portal login page.
- You will need to contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu for assistance if either:
- Your password has not expired and you need to change your password for the first time.
- Your password has expired and you do not have a secondary email in the IAM Portal.
New Users (accounts created on or after March 31, 2025):
- Upon eligibility, you will receive an activation email to set your password for the first time.
- Thereafter, you will be able to use self-service password reset, provided you maintain access to your secondary email address.
Below is a preview of the IAM Portal:
Quick Links:
How to sign into the password management IAM Portal
- Go to the IAM Portal and click on the [Sign In with LSUAM SSO] button.
- Enter your myLSU username@lsu.edu and click on the [Next] button
- Enter your password and click on the [Sign in] button. Note: You may be required to complete MFA after clicking Sign In
- Click the [Yes/No] button.
- This is the IAM Portal homepage. You can view your profile by selecting your name in the top right corner and then Settings
How to set Second Email in IAM Portal
- From the IAM Portal homepage, select your name in the top right corner and then Settings
- Click the green [Edit Profile] button. You will then be asked to verify your identity.
- Click the [Email] button
- Click the [Send me an email] button
- An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal.
*this is a screenshot of an email you will receive
- Enter your password and click the [Verify] button
- Click the [Edit] button to the right of “Person Information” (Note: You will not see the “Change Password” panel unless you’ve set a password for your account in the IAM Portal)
- Enter your Secondary Email address and click the [Save] button. Important: your Second Email CANNOT be your @lsu.edu account. You will need to add a second email if one is not already set for you in order to use Forgot Password.
- You will see a message notifying you to check your email
- In the email message, click the [Confirm Email Change] button
- You will see ‘Email Change Confirmed’ page
Forgot Password for a Primary Account
Eligibility for this option requires you must have either:
- Gone through Forgot Password process at least once in the new IAM Portal
- Had the Service Desk reset your password at least once
- Had your password expire within the IAM Portal
- Have a secondary email configured in the new IAM Portal
- Go to the IAM Portal and click on the “Forgot password?” link at the bottom of the page.
- Enter your myLSU username@lsu.edu and click the [Next] button
- Click the [Send me an email] button (Note: This will send an email to both your Primary Email address and your Secondary Email address)
- An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal.
- Enter a new password twice and click on the [Reset Password] button
- You will be returned to the IAM Portal’s Sign In page after resetting your password. It will take a 15 - 30 minutes for your new password to synchronize with LSU’s SSO.
Change Password for a Primary Account
Eligibility for this option requires you must have either:
- Gone through Forgot Password process at least once
- Had the Service Desk reset your password at least once
- Go to the IAM Portal and click on the [Sign In with LSUAM SSO] button. Note: You may be required to complete MFA for this single-sign on. If you need instructions on how to login, please click here.
- From the IAM Portal homepage, select your name in the top right corner and then Settings
- Click the green [Edit Profile] button. You will then be asked to verify your identity.
- Click on the [Email] option
- Click on the [Send me an email] button
- An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal
- Enter your password and click the [Verify] button
- Enter your Current password, New password, Confirm new password, then click the [Change Password] button
- You will then see a success message
Note: You will receive an error message if your password does not meet all of the listed requirements. If that happens then you should enter a different New password, Confirm new password, and then click the [Change Password] button
Admin Password Reset
- Please follow these instructions if you do not have a secondary email set in the IAM Portal or you have permanently lost access to your Secondary email:
- Contact the LSU ITS Service Desk at 225-578-3375 or visit walkups at Frey Computing Services or Middleton Library
- Please note, if you call or chat with the Service Desk, you will need to have an enabled web cam for the remote meeting.
- You will need a valid photo ID to be issued a temporary password.
- The temporary password will expire in 48 hours. So once issued the temporary password, you should login to the IAM Portal with the Username and Password fields (do not click on the [Sign In with LSUAM SSO] button) to set a new password.
- After signing in, you will immediately be prompted to fill out a new password
- After changing your password, you will be taken back to the Sign In page. It may take 15-30 minutes for your new password to synchronize with LSU’s SSO.
- Next, you should update your Secondary email, so if you ever forget your password in the future, you can click on the “Forgot password?” link at the bottom of the Sign In page and reset the password yourself. Please see: Second Email for further instruction.
Why Do I Have To Show My ID?
A user's information is readily available to them through their myLSU account. Access to myLSU account is controlled by a password. If the password is shared with someone else or someone else somehow becomes aware of the password, that other person could potentially:
- Sign on to myLSU account or other applications and be able to veiw and access anything the user has access to (studen tinformation, employee information, etc.).
- Change myLSU password.
For these reasons, this is the ONLY option to reset myLSU Password under the following conditions:
1. You have not set up a Secondary Email in the IAM Portal (Please see Second Email for instructions on how to add a Secondary Email)
OR
2. You have set up a Secondary Email but you have permanently lost access to it & cannot remember your myLSU Account password.
Change Password for a Departmental Account
Note: Only employees who own a departmental account will have access to the process below. If you do not see this option in your IAM Portal then you are not designated as an account owner. If you believe this is an error please reach out to the Service Desk.
- Login to the IAM Portal with your primary account that is an owner of a Departmental account. Note: You may be required to complete MFA for this single-sign on. For login instructions, please see here.
- Click on “Okta Access Requests”
- Click the “Request access” button on “Password Reset for Departmental Accounts”
- Leave the “Request for” value as “You”, enter the “Departmental account” username, and click the “Submit new request” button
- You will see the following screen
- If you are the owner of the departmental account you will receive the email message below to your primary email address. Click on the link in the email that you receive.
- Enter “New password”, “Re-enter password”, and click the [Reset Password] button
- Your password has been successfully changed. You will be re-directed to IAM Portal and will see the following message. This is only because departmental accounts do not have IAM Portal login access.
Common Department Password Change Problems:
- If you enter a recently used or current password, you will receive the message below.
- If you enter a non-existing account, a departmental account which is owned by someone else, or another primary account you will receive an email as follows.
Password Reset Other Campuses
Users from LSU Alexandria, LSU Eunice, LSU Shreveport, and LSU AgCenters with myLSU accounts should contact their respective campus' IT department for myLSU password reset. The information below can be utilized to contact the IT departments
- LSU AgCenter - 225-578-8534
- LSU Alexandria - 318-472-6421
- LSU Eunice - 337-550-1307
- LSU Shreveport - 318-797-5221
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Why Am I Required to Show a Picture ID to Have My Password Reset?Why Do I Have To Show My ID?
A student's information is readily available to them through their myLSU account. Access to myLSU account is controlled by a password. If the password is shared with someone else or someone else somehow becomes aware of the password, that other person could potentially:
- Sign on to myLSU account and view whatever is there to view (grades, schedules, directory information, W-2.)
- Sign on to myLSU account and make changes (add or drop courses, change your directory information, change your FERPA options, etc.)
- Access other applications such as Moodle, Workday, e-mail, etc.
- Change myLSU password.
An employee's compromised myLSU account could also lead a malicious actor to sensitive information such as student information, departmental documents, sensitive personal information through HR system, and other critical data.
For these reasons, this is the ONLY option to reset myLSU Password under the following conditions:
You have not set up a Password Reset Question (Find out how to Set up a Password Reset Question.)
OR
You have set up a Password Reset Question but you cannot answer it correctly, & You cannot remember your myLSU Account password.
You must come to the Service Desk with a photo ID or contact the Service Desk (call or chat) to initiate a remote meeting, if you meet either of the aforementioned conditions. When calling, chatting, or visiting the Service Desk to request a password reset, you must have a valid Photo ID. Please note, if you call or chat the Service Desk, you will need to have an enabled web cam for the remote meeting.
More information and directions can be found in the ITS Service Desk Overview.
LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Parish Offices should contact their respective campus' Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.
THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST CONTACT THE SERVICE DESK OR VISIT US IN PERSON. NO PROXY INDIVIDUALS WILL BE HONORED.
NOTE: LSU is required by Federal Law (FERPA) to protect student information. For this and the above reasons, LSU must be sure that we do not reset a forgotten password except for the person to whom the account is assigned.
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Referenced from: my.lsu.edu